FAQ on our AI Solutions

Our AI voice agent uses advanced speech recognition, natural language processing (NLP), and machine learning technologies. It understands questions asked, analyzes their context, and responds naturally with a human voice.

The agent adapts to each conversation and can be customized according to your specific needs.

Absolutely. Our AI voice agents achieve a comprehension and efficiency rate of over 95% for the tasks they are trained for. They can handle hundreds of calls simultaneously without wait times, which significantly improves customer experience and operational efficiency.

Our AI voice agents are designed to offer a natural and fluid conversational experience. Although we recommend transparency (the agent can introduce itself as an AI assistant), the quality of the conversation is so natural that many users quickly forget about it and focus on their request.

AI voice agents excel in many sectors, including:

• Medical and dental offices (appointment scheduling, reminders)
• Legal services (initial qualification, appointment scheduling)
• Real estate (buyer/seller qualification, organizing visits)
• Financial services and insurance (prospect qualification, general information)
• Commerce and retail (customer service, order tracking)
• And many other areas requiring efficient call management

Complete deployment usually takes between 1 and 3 weeks, depending on the complexity of your use case. This timeframe includes analyzing your needs, customizing the agent, technical integrations, testing, and training your team on using the dashboard.

Our solution integrates easily with most modern phone systems, whether VoIP, traditional PBX, or cloud solutions. We can either assign you new numbers or integrate our technology with your existing numbers.

Our AI voice agents natively integrate with:

• CRM systems (Salesforce, Brevo, HubSpot, Pipedrive, etc.)
• Calendar tools (Google Calendar, Outlook, Apple Calendar)
• Communication platforms (WhatsApp, SMS)
• Appointment management software
• Billing systems
• Other custom integrations are possible via our API

We can customize many aspects of your agent:

• The conversation script and responses to frequently asked questions
• The tone and communication style
• The level of formality and vocabulary used
• Qualification and decision-making processes
• The voice itself (timbre, speed, accent)

Our system is designed to allow you to comply with current legislation, particularly the Swiss data protection law and provisions related to conversation recording:

Your legal responsibility

As a user of our AI voice agents, you are responsible for legal compliance regarding informing and obtaining consent from contacted individuals. Our system offers several options to facilitate this compliance:

Available Options

Option 1: Mention on your website
If you use a callback button on your website, you must add a clear statement indicating that the call will be made by a virtual agent and that the conversation may be analyzed. Example wording:

“By requesting a callback, you agree to be contacted by an AI virtual agent. The conversation may be analyzed for service improvement purposes.”

Option 2: Information at the beginning of the call
We can configure your AI voice agent to automatically inform the caller at the beginning of the conversation and obtain their consent. The agent can start the call with:

“Hello, I’m [name], the virtual assistant of [your company]. This conversation may be analyzed to improve the quality of our service. Do you agree to continue the conversation?”

Option 3: No recording
If you prefer, we can configure the system so that no conversation is recorded or stored. Only essential data (such as appointments made) will be kept.

Data Security and Processing

Regardless of the option chosen, we guarantee that:

• All data is processed on secure servers
• Access is strictly controlled and limited to authorized personnel
• Conversation summaries are stored in compliance with current regulations
• You have full control over the data via your dashboard

Our team will assist you in determining the solution best suited to your needs while respecting the legal framework applicable to your activity.

We understand that the security and confidentiality of your data are paramount. Here are the key points regarding the protection of information processed by our AI automation solutions.

Formal Policies: We comply with GDPR and LPD. Full details on how your data is managed, used, and protected are available in our legal notices.

Prohibition of Unauthorized Use: Internet Diffusion strictly prohibits any unauthorized use, duplication, or distribution of data. Your data is processed within the scope of the services we provide.

Specific Compliance: For companies with strict regulatory compliance requirements, such as HIPAA compliance (for health data in the United States), we can work to implement the necessary integrations. It is important to note that these specific requirements may incur additional costs and timelines may depend on third-party providers involved.

We are committed to ensuring that our solutions allow you to streamline your operations and improve customer engagement while maintaining a commitment to the security and confidentiality of the information you entrust to us.

Yes, you have the option to temporarily suspend your service and resume it whenever you wish. You simply need to have paid your initial package and any ongoing fees (for example, those from the previous month). This flexibility allows you to adapt our services to your pace and needs, with ease.

AI Voice Agents:
When ordering, we request payment of 50% of the total package amount as well as payment for the first month of maintenance fees. The balance is due when the service is ready to be delivered and no later than one month after the order.

Other AI services
50% upon order, 50% upon delivery, no later than one month after the order.

As development involves testing and server hosting costs, no refund can be made once the payment has been processed and the project construction has begun.

Payments are made exclusively by bank transfer.

Yes, you can upgrade to a higher plan at any time. Downgrading to a lower plan is possible on the anniversary date of your contract.

The minimum commitment is 1 month for all our plans. After this period, the contract is renewable monthly with a one-month notice for termination.

If the agent encounters a question or situation it cannot handle, it can transfer the call to a human according to predefined rules, take a message, or offer an alternative such as sending an email or scheduling a callback by a team member.

Our system uses machine learning to continuously improve. Additionally, our team regularly analyzes conversations to identify areas for improvement and optimize scripts.

All our plans include technical support by email. Standard and Premium plans benefit from optional priority support by phone and a dedicated account manager. The Premium plan also includes 24/7 support for emergencies.

We regularly update our technology to incorporate the latest advances in AI and voice recognition. These updates are automatic and included in your monthly fees, without service interruption.