Legal Notice
About the Agency
Definitions
Client: any professional or natural person capable within the meaning of the Swiss Civil Code (RS 210), or legal entity, who visits the Site, subject to these general conditions.
Services: https://www.internetdiffusion.ai/ provides Clients with revolutionary AI voice agents for call management and customer service. They allow you to do more, for less, with unmatched quality.
The conditions for providing Services to Clients are subject to change as agreed between the parties. In this case, the Client will be informed of the new conditions and their implementation date according to the specified terms.
In addition to the Services subject to these Terms and Conditions and corresponding to the Site, specific Services may be added. These services are then subject to a specific contract between INTERNET DIFFUSION Sàrl and the Client.
Content: All elements constituting the information present on the Site, including texts – images – videos.
Client information : Hereinafter referred to as “Information(s)” which correspond to all personal data likely to be held by https://www.internetdiffusion.ai/ for the management of your account, customer relationship management, and for analysis and statistical purposes.
User : Internet user connecting to, using the aforementioned site.
Personal information: “Information that allows, in any form whatsoever, directly or indirectly, the identification of the natural persons to whom it applies”
The terms “personal data”, “data subject”, “processor” and “sensitive data” have the meaning defined by the General Data Protection Regulation (GDPR: No. 2016-679)
- Presentation of the Website
Owner: Internet Diffusion Sàrl, Rue Baylon 2B, 1227 Carouge, Switzerland
Publication Manager: Internet Diffusion Sàrl
Webmaster: https://www.internetdiffusion.ai/ – info@internetdiffusion.com
Host: Tizoo Sàrl – La Marnière 29 2068 Hauterive 032 510 48 33
Data Protection Officer: Internet Diffusion Sàrl
- General terms and conditions of use of the site and services offered.
The Site constitutes an intellectual work protected by the provisions of the Intellectual Property Code and applicable International Regulations. The Client may not in any way reuse, transfer, or exploit for their own account all or part of the elements or works of the Site.
The use of the site https://www.internetdiffusion.ai/ implies full and complete acceptance of the general terms of use described below. These terms of use are subject to change or completion at any time, so users of the site https://www.internetdiffusion.ai/ are invited to consult them regularly.
This website is normally accessible to users at any time. An interruption for technical maintenance may be decided by https://www.internetdiffusion.ai/, which will then endeavor to communicate to users in advance the dates and times of the intervention. The website https://www.internetdiffusion.ai/ is regularly updated by https://www.internetdiffusion.ai/. Similarly, the legal notices may be modified at any time: they nevertheless apply to the user who is invited to refer to them as often as possible in order to review them.
- Description of services provided
The website https://www.internetdiffusion.ai/ aims to provide information concerning all of the company’s activities.https://www.internetdiffusion.ai/ strives to provide on the site https://www.internetdiffusion.ai/ information that is as accurate as possible. However, it cannot be held responsible for omissions, inaccuracies and deficiencies in updating, whether by its own doing or due to third party partners who provide this information.
All information indicated on the site https://www.internetdiffusion.ai/ is given for informational purposes only, and is subject to change. Furthermore, the information on the site https://www.internetdiffusion.ai/ is not exhaustive. It is provided subject to modifications having been made since it was put online.
- Contractual limitations on data
The site uses JavaScript technology. The website cannot be held responsible for material damage related to the use of the site. In addition, the site user agrees to access the site using recent equipment, containing no viruses and with an up-to-date latest generation browser
The aim is to provide a service that ensures the best accessibility rate. The host ensures the continuity of its service 24 hours a day, every day of the year. However, it reserves the right to interrupt the hosting service for the shortest possible durations, particularly for maintenance purposes, improvement of its infrastructures, failure of its infrastructures, or if the Services generate traffic deemed abnormal.
https://www.internetdiffusion.ai/ and the host cannot be held responsible in case of malfunction of the Internet network, telephone lines or computer and telephone equipment related in particular to network congestion preventing access to the server.
- Intellectual Property and Counterfeiting
https://www.internetdiffusion.ai/ owns the intellectual property rights and holds the rights of use on all elements accessible on the website, including texts, images, graphics, logos, videos, icons, and sounds. Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the site, regardless of the means or process used, is prohibited, except with prior written authorization from: https://www.internetdiffusion.ai/.
Any unauthorized exploitation of the site or any of the elements it contains will be considered as constituting an infringement and prosecuted in accordance with the provisions of Article 231.1 and following of Swiss private law.
- Limitations of Liability
https://www.internetdiffusion.ai/ acts as the publisher of the site. https://www.internetdiffusion.ai/ is responsible for the quality and accuracy of the Content it publishes.
https://www.internetdiffusion.ai/ cannot be held responsible for direct and indirect damage caused to the user’s equipment when accessing the website https://www.internetdiffusion.ai/, resulting either from the use of equipment that does not meet the specifications indicated in point 4, or from the appearance of a bug or incompatibility.
https://www.internetdiffusion.ai/ cannot also be held responsible for indirect damages (such as loss of market or loss of opportunity) resulting from the use of the site https://www.internetdiffusion.ai/. Interactive spaces (possibility to ask questions in the contact area) are available to users. https://www.internetdiffusion.ai/ reserves the right to remove, without prior notice, any content posted in this space that would violate the applicable legislation in Switzerland, particularly the provisions relating to data protection. If necessary, https://www.internetdiffusion.ai/ also reserves the right to question the civil and/or criminal liability of the user, especially in case of racist, offensive, defamatory, or pornographic message, regardless of the medium used (text, photograph…).
- Management of Personal Data
The Client is informed of the regulations concerning marketing communication, the Federal Act on Data Protection (235.1) of June 21, 2014, as well as the General Data Protection Regulation (GDPR: No. 2016-679).
7.1 Responsible for collecting personal data
For Personal Data collected in the context of creating the user’s personal account and browsing on the Site, the controller of Personal Data is: https://www.internetdiffusion.ai/ represented by Fulvio Di Stefano, its legal representative.
As the controller of the data it collects, https://www.internetdiffusion.ai/ undertakes to respect the framework of the legal provisions in force. It is notably its responsibility to establish the purposes of its data processing, to provide its prospects and customers, from the collection of their consents, with complete information on the processing of their personal data and to maintain a register of treatments in accordance with reality.
Whenever https://www.internetdiffusion.ai/ processes Personal Data, https://www.internetdiffusion.ai/ takes all reasonable measures to ensure the accuracy and relevance of the Personal Data with regard to the purposes for which https://www.internetdiffusion.ai/ processes it.
7.2 Purpose of collected data
https://www.internetdiffusion.ai/ is likely to process all or part of the data:
to enable navigation on the Site and the management and traceability of services ordered by the user: connection and usage data of the Site, billing, order history, etc.
to prevent and fight against computer fraud (spamming, hacking…): computer equipment used for browsing, IP address, password (hashed)
to improve navigation on the Site: connection and usage data
to conduct optional satisfaction surveys on https://www.internetdiffusion.ai/: email address
to conduct communication campaigns (SMS, email): phone number, email address
https://www.internetdiffusion.ai/ does not sell your personal data, which is therefore only used out of necessity or for statistical and analytical purposes.
7.3 Right of access, rectification, and opposition
In accordance with current European regulations, Users of https://www.internetdiffusion.ai/ have the following rights:
right of access (Article 15 GDPR) and rectification (Article 16 GDPR), to update, complete Users’ data right to lock or erase Users’ personal data (Article 17 GDPR), when it is inaccurate, incomplete, ambiguous, outdated, or when its collection, use, communication or retention is prohibited
right to withdraw consent at any time (Article 13-2c GDPR)
right to restrict the processing of Users’ data (Article 18 GDPR)
right to object to the processing of Users’ data (Article 21 GDPR)
right to data portability for data provided by Users, when this data is subject to automated processing based on their consent or on a contract (Article 20 GDPR)
right to determine the fate of Users’ data after their death and to choose to whom https://www.internetdiffusion.ai/ should (or should not) communicate their data to a previously designated third party
As soon as https://www.internetdiffusion.ai/ becomes aware of a User’s death and in the absence of instructions from them, https://www.internetdiffusion.ai/ commits to destroying their data, unless its retention is necessary for evidentiary purposes or to comply with a legal obligation.
If the User wishes to know how https://www.internetdiffusion.ai/ uses their Personal Data, they can:
– view it or object to its processing by deleting it automatically by following the procedure available at this address: https://www.internetdiffusion.ai/acces-donnees
– request to modify their data by contacting https://www.internetdiffusion.ai/ through this form or in writing to the following address:
Internet Diffusion Sàrl
Rue Baylon 2B
1227 Carouge
Switzerland
In this case, the User must indicate the Personal Data they would like https://www.internetdiffusion.ai/ to correct, update or delete, by identifying themselves precisely with a copy of an identity document (ID card or passport).
Requests for deletion of Personal Data will be subject to the obligations imposed on https://www.internetdiffusion.ai/ by law, particularly in terms of document retention or archiving.
7.4 Non-disclosure of personal data
https://www.internetdiffusion.ai/ refrains from processing, hosting or transferring the Information collected on its Customers to a country located outside the European Union or recognized as “inadequate” by the European Commission without informing the customer in advance. However, https://www.internetdiffusion.ai/ remains free to choose its technical and commercial subcontractors provided they present sufficient guarantees with regard to the requirements of the General Data Protection Regulation (GDPR: No. 2016-679).
https://www.internetdiffusion.ai/ commits to taking all necessary precautions to preserve the security of the Information and particularly to ensure that it is not communicated to unauthorized persons. However, if an incident impacting the integrity or confidentiality of the Customer’s Information is brought to the attention of https://www.internetdiffusion.ai/, it shall promptly inform the Customer and communicate the corrective measures taken. Furthermore, https://www.internetdiffusion.ai/ does not collect any “sensitive data”.
The User’s Personal Data may be processed by subsidiaries of https://www.internetdiffusion.ai/ and subcontractors (service providers), exclusively to fulfill the purposes of this policy.
Within the limits of their respective responsibilities and for the purposes mentioned above, the main people likely to have access to the data of Users of https://www.internetdiffusion.ai/ are primarily agents of our customer service.
7.5 Types of Data Collected
Regarding users of the website https://www.internetdiffusion.ai/, we collect the following data during contact through the form, which is essential for the functioning of the service and will be stored for a maximum period of 36 months:
name, surname, company, address, phone number, email, website.
- Incident Notification
Regardless of the efforts made, no method of transmission over the Internet and no method of electronic storage is completely secure. Consequently, we cannot guarantee absolute security. If we become aware of a security breach, we would notify the affected users so that they can take appropriate measures. Our incident notification procedures take into account our legal obligations, whether at the national or European level. We are committed to fully informing our customers of all issues relating to the security of their account and to providing them with all the information necessary to help them meet their own regulatory reporting obligations.
No personal information of the user of the website https://www.internetdiffusion.ai/ is published without the user’s knowledge, exchanged, transferred, assigned or sold on any medium to third parties. Only the hypothesis of the acquisition of https://www.internetdiffusion.ai/ and its rights would allow the transmission of said information to the potential acquirer who would in turn be bound by the same obligation of conservation and modification of data with respect to the user of the website https://www.internetdiffusion.ai/
Security
To ensure the security and confidentiality of Personal Data and Health Personal Data, https://www.internetdiffusion.ai/ uses networks protected by standard devices such as firewalls, pseudonymization, encryption and password.
When processing Personal Data, https://www.internetdiffusion.ai/ takes all reasonable measures to protect it against any loss, misuse, unauthorized access, disclosure, alteration or destruction.
- Hypertext links, “cookies” and internet tags
The website https://www.internetdiffusion.ai/ contains a number of hypertext links to other sites, set up with the authorization of https://www.internetdiffusion.ai/. However, https://www.internetdiffusion.ai/ does not have the ability to verify the content of the sites thus visited, and will therefore assume no responsibility in this regard.
Unless you decide to disable cookies, you agree that the site may use them. You can disable these cookies at any time, free of charge, using the deactivation options offered to you and recalled below, knowing that this may reduce or prevent accessibility to all or part of the Services offered by the site.
9.1 “COOKIES”
A “cookie” is a small information file sent to the User’s browser and stored within the User’s terminal (e.g., computer, smartphone), (hereinafter “Cookies”). This file includes information such as the User’s domain name, the User’s Internet Service Provider, the User’s operating system, and the date and time of access. Cookies do not risk damaging the User’s terminal in any way.
https://www.internetdiffusion.ai/ is likely to process the User’s information concerning their visit to the Site, such as the pages consulted, the searches carried out. This information allows https://www.internetdiffusion.ai/ to improve the content of the Site and the User’s navigation.
Cookies facilitating navigation and/or the provision of services offered by the Site, the User can configure their browser to allow them to decide whether or not to accept them so that Cookies are stored in the terminal or, on the contrary, that they are rejected, either systematically or according to their issuer. The User can also configure their browsing software so that the acceptance or refusal of Cookies is proposed to them from time to time, before a Cookie is likely to be stored in their terminal. https://www.internetdiffusion.ai/ informs the User that, in this case, it may be that not all the functionalities of their browsing software are available.
If the User refuses to record Cookies in their device or browser, or if the User deletes those that are recorded, the User is informed that their navigation and experience on the Site may be limited. This could also be the case when https://www.internetdiffusion.ai/ or one of its service providers cannot recognize, for technical compatibility purposes, the type of browser used by the device, the language and display settings, or the country from which the device appears to be connected to the Internet.
Where applicable, https://www.internetdiffusion.ai/ disclaims any responsibility for the consequences related to the degraded functioning of the Site and any services potentially offered by https://www.internetdiffusion.ai/, resulting from (i) the User’s refusal of Cookies (ii) the impossibility for https://www.internetdiffusion.ai/ to record or consult the Cookies necessary for their operation due to the User’s choice. For the management of Cookies and User choices, the configuration of each browser is different. It is described in the browser’s help menu, which will allow the User to know how to modify their preferences regarding Cookies.
At any time, the User can choose to express and modify their preferences regarding Cookies. https://www.internetdiffusion.ai/ may also use the services of external providers to help collect and process the information described in this section.
Finally, by clicking on the icons dedicated to social networks Twitter, Facebook, LinkedIn, and Google Plus appearing on the Site of https://www.internetdiffusion.ai/ or in its mobile application, and if the User has accepted the deposit of cookies by continuing their navigation on the Website or mobile application of https://www.internetdiffusion.ai/, Twitter, Facebook, LinkedIn, and Google Plus may also deposit cookies on your devices (computer, tablet, mobile phone).
These types of cookies are only placed on your devices if you consent to it by continuing your navigation on the Website or mobile application of https://www.internetdiffusion.ai/. At any time, however, the User may revoke their consent for https://www.internetdiffusion.ai/ to deposit this type of cookies.
9.2 INTERNET BEACONS (“TAGS”)
https://www.internetdiffusion.ai/ may occasionally employ Internet beacons (also called “tags”, or action tags, single-pixel GIFs, clear GIFs, invisible GIFs, and one-to-one GIFs) and deploy them through a web analytics partner which may be located (and thus store the corresponding information, including the User’s IP address) in a foreign country.
These beacons are placed both in online advertisements allowing internet users to access the Site, and on the various pages of it.
This technology allows https://www.internetdiffusion.ai/ to evaluate visitors’ responses to the Site and the effectiveness of its actions (for example, the number of times a page is opened and the information viewed), as well as the User’s use of this Site.
The external service provider may potentially collect information about visitors to the Site and other websites through these beacons, compile reports on the Site’s activity for https://www.internetdiffusion.ai/, and provide other services related to the use of it and the Internet.
- Applicable Law and Jurisdiction
Any dispute relating to the use of the site https://www.internetdiffusion.ai/ is subject to Swiss law. Except where the law does not allow it, exclusive jurisdiction is attributed to the competent courts of Geneva.
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Internet Diffusion Sàrl